Privacy Policy

1. Who is responsible for your data

StrongHold Cleaning Services LLC, Dubai, United Arab Emirates, is the controller of the personal data described here. Contact us at hello@stronghold.ae.

[PLACEHOLDER] Registered address and, if appointed, the data protection contact must be inserted here.

2. What we collect

When you book a clean, we collect:

• Your name, mobile number and email address.
• The service address, unit number, access method and any access notes you give us.
• A map pin for the property, if you choose to drop one. This is optional - the booking works without it. If you use the “Use my location” button we read your device’s coordinates once, at that moment, and store only the resulting pin. We do not track your device before, during or after the visit.
• Your booking history: services, dates, add-ons and amounts.
• How you heard about us, if you choose to tell us.
• Technical data your browser sends, such as IP address and device type.

3. What we never see

Card numbers, expiry dates and CVCs are entered directly into our payment providers and never reach our servers. We store only a payment reference and whether the payment succeeded.

4. Why we use it

We use your data to:

• Deliver the clean you booked and give the cleaner the access details they need, including the map pin if you dropped one.
• Send booking confirmations, reminders and receipts.
• Take payment and issue VAT invoices.
• Answer your messages and handle any complaint.
• Understand, in aggregate, which parts of the site work and which do not.

5. Who we share it with

Only the processors we need to run the service: Stripe and Tabby for payments, Resend for transactional email, and Vercel for hosting. Each acts on our instructions. We do not sell your data and we do not share it with advertisers.

[PLACEHOLDER - LAWYER TO CONFIRM] Cross-border transfer wording is needed, since these processors host data outside the UAE.

6. WhatsApp updates

If you tick the WhatsApp option at booking, we message you about that booking only: confirmation, a reminder, and a note when your cleaner is on the way. Reply STOP at any time. We do not send marketing on WhatsApp.

7. How long we keep it

Booking and invoice records are kept for as long as UAE tax law requires. Access notes and door codes are deleted once the booking is complete and any complaint window has closed.

[PLACEHOLDER - LAWYER TO CONFIRM] Exact retention periods need setting against UAE VAT record-keeping obligations.

8. Your rights

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it where we are not required to keep it. Email us and we will respond within 30 days.

9. Cookies

This site uses no advertising or tracking cookies. Your in-progress booking is held in your browser's session storage so a refresh does not lose it, and it is cleared when you close the tab.